Spinoloco Document Upload: Format and Size Rules
Spinoloco Document Upload: Format and Size Rules
To ensure smooth withdrawals and maintain account security, the Spinoloco casino requires players to verify their identity. This process involves uploading specific documents. This guide provides a detailed, step-by-step walkthrough of the document upload process, including accepted file formats, size limits, and solutions to common problems you might encounter.
Why Spinoloco Requires Document Verification
Document verification, often called Know Your Customer (KYC), is a standard and mandatory procedure for licensed online casinos. It protects both you and the operator from fraud and money laundering. At spinoloco, this process is triggered, most commonly, when you request your first withdrawal. The verification team needs to confirm that the person who registered and deposited is the legitimate owner of the payment methods used and is of legal gambling age. Completing this step is essential for accessing your winnings and ensuring a secure gaming environment for everyone.
Accepted Document Types and Specifications
You will typically need to provide two or three different documents. Each must be clear, valid, and meet specific format and size criteria to be accepted by the system. Below is a table detailing the common requirements.
| Document Purpose | Accepted Documents | Required Format | Maximum File Size |
|---|---|---|---|
| Proof of Identity (POI) | Passport, Driver’s License, National ID Card | JPG, PNG, PDF | 5 MB |
| Proof of Address (POA) | Utility bill (gas, electricity, water), Bank statement, Tax bill | JPG, PNG, PDF | 5 MB |
| Proof of Payment Method | Front of credit/debit card (with middle digits hidden), e-Wallet account screenshot | JPG, PNG | 3 MB |
Step-by-Step Upload Guide
Follow these steps carefully to upload your documents without issues.
- Log in to Your Account: Access your personal account on the Spinoloco casino website.
- Navigate to the Verification Section: Go to your account settings or profile page. Look for a section labeled “Verification,” “Account Verification,” or “KYC.”
- Select the Document Type: You will see separate upload buttons for Proof of Identity, Proof of Address, etc. Click on the correct one.
- Choose and Upload the File: Click “Browse” or “Choose File” and select the correctly formatted file from your computer. Ensure the file size is under the limit.
- Submit for Review: After uploading all required documents, click “Submit.” You will receive a confirmation that your documents are under review.
Troubleshooting Common Upload Problems
If your upload fails or is rejected, it’s usually for one of these common reasons. Here’s how to fix them:
- File Too Large: If your file exceeds the size limit, use a free online tool to compress the image or convert it to a PDF while reducing its quality slightly.
- Blurry or Unreadable Image: Ensure the document is placed on a flat surface with good lighting. Take a picture directly above it, making sure all four corners and text are clear and legible.
- Invalid Document Type: Double-check that you are uploading a JPG, PNG, or PDF file. If your file is in another format (like HEIC from an iPhone), convert it to a JPG first.
- Document is Expired: Your Proof of Identity and Proof of Address documents must be current. A utility bill should be from the last three months, and an ID card must not have expired.
What Happens After You Submit Your Documents?
Once submitted, the verification team at Spinoloco will manually review your documents. This process typically takes between 24 and 48 hours, though it can be faster. You will receive a notification via email or directly in your account once the verification is complete and approved. If there is an issue, the support team will contact you with specific instructions. After successful verification, your withdrawal will be processed, and future transactions will be much smoother. Remember, completing verification may also be necessary to qualify for certain promotions, like a Spinoloco bonus or Spinoloco free spins offer that requires a deposit. Always check the terms and conditions of a Spinoloco no deposit promotion, as verification might be required before cashing out. If you have a Spinoloco promo code, ensure your account is verified to avoid any delays in claiming the offer.
If you have any questions during the process, you can always contact the customer support team for assistance at the official Spinoloco website.